Every kind of email SaaS companies send

Browse in order and it reads as a curriculum: what to send after signup, what to send when the trial ends, and what to send when someone leaves. One caveat worth stating plainly — we subscribe on free tiers, so paid-tier renewal, expansion and cancellation mail is not here.

Lifecycle

The sequence every SaaS product sends between signup and renewal. This is the group that justifies the archive, and the only one you cannot collect without signing up for the product itself.

Product

What shipped, what is coming, and what is going away.

Pricing & offers

Money conversations, including the hard one.

Content & events

The mail marketing teams send when they are not selling directly.

Company

News about the business behind the product.

Feedback

Asking the customer a question.