Available now: connect Olark to your AI tools!

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Transform chat data into actionable insights now!

Olark's company logo. The word Olark is spelled in a dark blue blocky font and is underlined with the bottom carat of a chat bubble. (https://hello.olark.com/e3t/Ctc/LT+113/c3skH04/VWC2fJ2rtVnZW3sXSSs67fSNxW3Jh9SL5WV33JN7zrx103prCCW7lCdLW6lZ3pBN1Q8qC9Lm1yyW4GqgDV2qyKT6W6YTCXY2TfKQ4W95Fzkz93By5TW6V72p68_fSYjW6b9VVn4y2tVfW3M4xfm4dj7HlW5p_3zG4LpGhNW8FjqKN77D-sQW6M7--H8ZnSr_N8-Xz8G1l1cDW1HD6f-7b5X1-W4t5csJ3sYYNLW1N3qQD60nxs6W89RNxn6yKnSfW2CHx6n2FSNqlW5kYd0g4zY2JnW6xVCzF5tltRTW2Grzv71XgqV_W7fPjR-8cxwtfW70_Trm1fltHFW66SW1Q77MjQLW4Zfsml7vthqpW461GWL6n9Vssf381Qv004 )

Hi friend,

I know you've been getting a lot of emails from me, but I have another (exciting!) feature to share that is now available on your account: the Olark AI Connector

Every chat on your site is a customer telling you something: why they bought, why they hesitated, that they're ready to move forward, or that they need help. It can be a chore to sift through it all for the important signals. Until now, that is! 🎉🎉🎉

The AI connector is now live on your account, at no extra cost to you (even if you don't have an Olark AI subscription!)

What can the Olark AI Connector do?

It allows you to connect your Olark chat history to Claude, ChatGPT, Microsoft Copilot, or any other AI tool that lets you add a custom MCP server, so you can ask questions about your chats and get answers in seconds. No exports, spreadsheets or static dashboards to build.

What you can ask:

• "Which leads from last week should we call back?"

• "What stops visitors from buying?"

• "Which questions do visitors ask that our website doesn't answer?"

• "Build my monthly chat report for leadership."

• “What should I do to get more chats?”

Your AI can read your transcripts, conversation data (landing pages, referrers, ratings, tags and custom fields) and team activity, and it works right alongside the other tools you already connect, like your store, CRM and spreadsheets. That means you can match chats to orders, spot high-intent visitors your CRM missed, or see exactly when chats are slipping through. One of our customers had their AI read 7,000 transcripts and pick out the ten that needed a follow-up.

Setup takes a couple of minutes:

1. In your AI assistant, add mcp.olark.com/mcp as a custom connector.

2. Sign in with your Olark login.

3. Ask your first question. Try: "Using Olark, what can you help me analyse?"

A few things worth knowing:

• It's included in your current Olark plan at no extra cost.

• It's read-only. Your AI can read your chat history but can't change anything in your account.

• Everyone signs in with their own Olark login and sees only what their role allows.

• Optional PII redaction masks names, emails and phone numbers before they reach your AI. (Enable it on the Ask AI page in your Olark dashboard)

• Every answer links back to the original chats, so you can check the work.

You'll need a Claude, ChatGPT or Copilot plan that supports custom connectors.

Tip: start your question with "Using Olark," name a time window, and ask for links to the source chats. You'll get sharper answers.

Give it a shot and let us know what you think!

Thanks,

Mandy & Team Olark

Olark, 2810 N Church St., Suite 63602, Wilmington, DE 19802, United States

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Accession

nse/olark/2026-11-02/5907

From

Mandy Smith · mandy@olark.com

Sent

2 November 2026 · 13:00 UTC