Reach users with surveys anywhere (web, mobile, email, and more)
Hey Emre,
- Product
- Refiner
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- refiner.io
- Sent
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Hey Emre, Refiner supports multiple survey platforms. This email breaks down each platform and when to use them for maximum response rates and insights. -------------------------------------- Mobile app surveys for in-app feedback -------------------------------------- Mobile App Surveys are short questionnaires delivered to users while they're actively using your mobile application. These surveys excel at capturing highly contextual feedback and deliver significantly higher response rates than traditional email surveys. When to use mobile surveys: * Gauge overall satisfaction with your product * Capture feedback on specific features after users interact with them * Collect insights at specific moments in the user journey Supported platforms: * iOS * Android * React-Native * Flutter Once you install our Mobile SDK, you control everything through the Refiner dashboard—no code changes needed to launch new surveys. Get started with Mobile SDK → ( https://refiner.io/docs/kb/mobile-sdk/getting-started/?utm_campaign=customer.io&utm_content=Platforms&utm_medium=email_action&utm_source=email ) ---------------------------------------------- Web app surveys for browser-based applications ---------------------------------------------- Web App Surveys work similarly to mobile surveys but target users in web-based applications and websites. They're perfect for collecting feedback from logged-in users or website visitors using any HTML and JavaScript application. Key benefits: * Higher response rates than email surveys * Contextual insights based on user behavior * Easy installation via JavaScript snippet, Google Tag Manager, or NPM The preview feature lets you visualize exactly how your survey will look inside your web application before going live. Install the Javascript Web-Client → ( https://refiner.io/docs/kb/javascript-client/client-introduction/?utm_campaign=customer.io&utm_content=Platforms&utm_medium=email_action&utm_source=email ) ---------------------------------------- Email surveys for users outside your app ---------------------------------------- Email surveys reach users who aren't currently connected to your application, expanding your feedback collection beyond active users. Unlike traditional email survey tools, Refiner doesn't send emails for you. Instead, you use your existing email marketing solution with our HTML embed code. Perfect for: * Post-purchase satisfaction surveys * Abandoned cart feedback * Subscription cancellation surveys * Reaching churned customers Why this approach works better: * Leverage your existing email templates and branding * Works with any email service provider that supports HTML * No additional overhead or new tools to manage * Users receive emails from your trusted domain Learn about email survey integration → ( https://refiner.io/docs/kb/email/send-email-surveys-with-your-own-esp/?utm_campaign=customer.io&utm_content=Platforms&utm_medium=email_action&utm_source=email ) ----------------------------------- Survey pages for external audiences ----------------------------------- Hosted Survey Pages are standalone web pages perfect for surveying users who aren't using your product. Each survey gets a unique URL that you can share with any audience, from churned customers to leads who haven't created accounts yet. Use cases: * Market research with prospects * Customer feedback from churned users * Lead qualification surveys * General audience feedback collection You can personalize survey links for better targeting and data collection. Create your first Survey Page → ( https://refiner.io/docs/kb/pages/shareable-survey-links/?utm_campaign=customer.io&utm_content=Platforms&utm_medium=email_action&utm_source=email ) -------------------------------------- Embed surveys for seamless integration -------------------------------------- Embed Surveys render directly inside your website or web application pages, blending seamlessly with your existing content. They provide the contextual benefits of in-app surveys while appearing as native page elements rather than popups. Key advantages: * Blend naturally with surrounding content * Highly contextual and perfectly timed * Work for both logged-in users and anonymous visitors Important note: Embed surveys and Web App popup surveys can't appear on the same page simultaneously. Generate your embed code → ( https://refiner.io/docs/kb/embed-surveys/generate-embed-code/?utm_campaign=customer.io&utm_content=Platforms&utm_medium=email_action&utm_source=email ) --------------------------- Choosing the right platform --------------------------- The platform you choose depends on where your users are and what type of feedback you need: * Active mobile users → Mobile App Surveys * Active web users → Web App Surveys * Inactive or churned users → Email Surveys * Prospects and external audiences → Survey Pages * Seamless page integration → Embed Surveys Each platform uses the same survey editor and targeting options, so you can maintain consistency across all your feedback collection efforts. Next email is on customization: ✅ Create your first survey ✅ Survey best practices ✅ How Refiner’s customers are using surveys ✅ Trigger surveys at the right time for the right people ✅ Reach users with your surveys anywhere ⬜ Customize every aspect of your surveys ⬜ More survey templates Best regards, Moritz Founder & CEO of Refiner Twitter ( https://twitter.com/refiner?utm_campaign=customer.io&utm_content=Platforms&utm_medium=email_action&utm_source=email ) LinkedIn ( https://www.linkedin.com/company/refiner-io/?utm_campaign=customer.io&utm_content=Platforms&utm_medium=email_action&utm_source=email ) ------------------------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------------------------------------------- © Refiner SASU, All rights reserved. 10 rue de Penthièvre, 75008 Paris, France. 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- Accession
- nse/refiner/2026-11-07/6343
- From
- Refiner Team · contact@refiner.io
- Sent
- 7 November 2026 · 07:00 UTC
