Customize every aspect of your surveys with Refiner

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Hey Emre,

We want you to discover all the ways you can make your surveys truly yours with Refiner. Instead of basic, one-size-fits-all surveys, here's how you can customize every detail.

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1. Personalize with liquid tags
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Make every survey feel personal by using liquid tags to dynamically insert user data. Transform "Hello, how are you?" into "Hello {‎‎{contact.first_name}}, how are you enjoying the Free plan?".

Liquid tags → ( https://refiner.io/docs/kb/survey-editor/personalize-surveys/?utm_campaign=customer.io&utm_content=Customization&utm_medium=email_action&utm_source=email )

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2. AI-powered translations
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Reach users in their preferred language with our translation system. Create surveys in any language, then let Refiner AI automatically translate all your text tokens with one click.

Multi-language surveys → ( https://refiner.io/docs/kb/survey-editor/multi-language-surveys/?utm_campaign=customer.io&utm_content=Customization&utm_medium=email_action&utm_source=email )

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3. Smart logic jumps
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Create dynamic survey flows that adapt based on user responses. Set up rule-based jumps to show different follow-up questions for promoters vs. detractors, or use random jumps for A/B testing different messages. Your surveys become conversations, not interrogations.

Logic jumps → ( https://refiner.io/docs/kb/survey-editor/logic-jump/?utm_campaign=customer.io&utm_content=Customization&utm_medium=email_action&utm_source=email )

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4. Rich content with markdown
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Transform plain text into engaging content using markdown syntax. Add bold and italic text, embed images, create clickable links ( https://refiner.io/docs/kb/survey-editor/markdown/?utm_campaign=customer.io&utm_content=Customization&utm_medium=email_action&utm_source=email ), and include line breaks. Your questions can include contextual images and properly formatted text that matches your brand voice.

Markdown → ( https://refiner.io/docs/kb/survey-editor/markdown/?utm_campaign=customer.io&utm_content=Customization&utm_medium=email_action&utm_source=email )

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5. Professional branding
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Upload custom banner images, logos, and choose from Google Fonts like Inter, Poppins, or Montserrat. Control every visual element from rounded corners to progress bars.

Survey design → ( https://refiner.io/docs/kb/survey-editor/styling/?utm_campaign=customer.io&utm_content=Customization&utm_medium=email_action&utm_source=email )

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6. Flexible layouts
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Switch between centered modals, corner widgets, or full-page layouts. Customize backdrop overlays, hide close buttons when needed, and control navigation flow. Your surveys fit naturally into any user experience.

Next email will give you lots of survey templates:

✅ Create your first survey
✅ Survey best practices
✅ How Refiner’s customers are using surveys
✅ Trigger surveys at the right time for the right people
✅ Reach users with your surveys anywhere
✅ Customize every aspect of your surveys
⬜ More survey templates

Best regards,
The Refiner Team

 

 

Twitter ( https://twitter.com/refiner?utm_campaign=customer.io&utm_content=Customization&utm_medium=email_action&utm_source=email )  LinkedIn ( https://www.linkedin.com/company/refiner-io/?utm_campaign=customer.io&utm_content=Customization&utm_medium=email_action&utm_source=email )
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Accession

nse/refiner/2026-11-10/6499

From

Refiner Team · contact@refiner.io

Sent

10 November 2026 · 07:00 UTC