Hands-on: building a skill for our own agent

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Hey Emre,

Giving an AI agent access to your tools is the easy part. The harder part is doing that safely and responsibly - deciding what the agent can access or change, and what needs a direct human approval.

We’ve been working through exactly that with Extensions, which lets you add your own tools and skills to the incident.io (https://d34djp04.eu1.hubspotlinks.com/Ctc/UC+113/d34djp04/VWZW5360dNwWW44k23_7ZQtRfW1CR2895W__lsN69sMV-3lcq-W7lCdLW6lZ3mpW96HcQT4ZpDqmW9c9LQL8f4XjXN8GXHw54-kKpW4gC-Kr6YvtRMW3Vb3wn4h-BBxW8xvWLl3BMD5mW94zfxm71gpYvW1L0Qz88JffjgW1fSQ1c7212W-VktSB482BQ1_W5gfH2-5QLgXLW8ZqSJK2GjRZ1ThSxK87lRBnW7F2RPp3wsTrmW2TChLJ457ddzW2HcjKr29mHzYW4pPZsZ7Y04Z8W663sCc62dC7DW7rd4F_36ljZxW2YV2-L4c4H65W4B_9xc6S8mktW4SJ1h95Nn_XQW8lpD744tDgvXW3PhQY26WK9JTf7wbsXb04 ) agent. It’s now open to all our Pro and Enterprise customers, and we’ve been using it on ourselves for a while.

On Wednesday, November 18 (11 am ET / 4 pm GMT), Oskar McDermott, one of our Senior Solutions Engineers, and I are running a live session (https://d34djp04.eu1.hubspotlinks.com/Ctc/UC+113/d34djp04/VWZW5360dNwWW44k23_7ZQtRfW1CR2895W__lsN69sMWg5n4LbW7Y9pgv6lZ3m1W4tl5Q04R82-CW4V2g8S2-y7HCW1rKVkc7Pth1lN2l3hVM3RDZMN3hC_5-6RnfGW3P2Twd9hQRVTW36QFgd73FwnXW3tC2Dd8xzjMfW7rMGdx1gr1RPW1LpZPc8ShMrJW6WmxMJ6dkhVxVK3kGR8prz2RW1Gx2Ys4GM1rKW4M8C9x1jwQ-_Vlnpw-1WKqkSVRbF_s5Gp1LDW1p77Sc6F7zGCW6lQ0045L3km5W4Jz1tS7cXzkgVmSzl495SqXWW5Qzsd62WcfgtW7mZsL22RvPf2W1xc3Rx6h-TgkW6Lgp_R3D3VXxV8k75Y1Nz3vVW205jxv6wW67SW3btbzB1NgQqjVsl8ZT4PMlBFV1NF7B1GSqbrN1jfdmfdZsK_V4qbsR8PYmBCW2GpHYS1K3cn4W8dyLWS7MQy-_V8nXGs3vTS3pW7fsFlC96ZyKCW647jj53MQX8VW1LP3RQ6qhhyLW5hnd831j1cl2W2vN7Zc6TGYNZW1fvtNH4lVfxMW8g63Kw2qZ6W1VQMlYZ2LX2Tvf571TH804 ) .

- I’ll share how we use Extensions ourselves, including a few uses that surprised us.
- We’ll build a skill from scratch, then watch the agent use it in an incident.
- We’ll cover the controls: which tools the agent can use, which actions need approval, and the log of every call.
- There’s time for your questions, including the awkward security ones.

Teams are plugging agents into production faster than they’re agreeing on the guardrails. If you’re the one being asked to make that safe, or the one who has to convince your security team, this should save you some time.

Save my spot (https://d34djp04.eu1.hubspotlinks.com/Ctc/UC+113/d34djp04/VWZW5360dNwWW44k23_7ZQtRfW1CR2895W__lsN69sMWg5n4LbW7Y9pgv6lZ3m1W4tl5Q04R82-CW4V2g8S2-y7HCW1rKVkc7Pth1lN2l3hVM3RDZMN3hC_5-6RnfGW3P2Twd9hQRVTW36QFgd73FwnXW3tC2Dd8xzjMfW7rMGdx1gr1RPW1LpZPc8ShMrJW6WmxMJ6dkhVxVK3kGR8prz2RW1Gx2Ys4GM1rKW4M8C9x1jwQ-_Vlnpw-1WKqkSVRbF_s5Gp1LDW1p77Sc6F7zGCW6lQ0045L3km5W4Jz1tS7cXzkgVmSzl495SqXWW5Qzsd62WcfgtW7mZsL22RvPf2W1xc3Rx6h-TgkW6Lgp_R3D3VXxV8k75Y1Nz3vVW205jxv6wW67SW3btbzB1NgQqjVsl8ZT4PMlBFV1NF7B1GSqbrN1jfdmfdZsK_V4qbsR8PYmBCW2GpHYS1K3cn4W8dyLWS7MQy-_V8nXGs3vTS3pW7fsFlC96ZyKCW647jj53MQX8VW1LP3RQ6qhhyLW5hnd831j1cl2W2vN7Zc6TGYNZW1fvtNH4lVfxMW8g63Kw2qZ6W1VQMlYZ2LX2Tvf571TH804 )

Can’t make it live? Register anyway and we’ll send the recording.

Cheers,

Lisa

Founding Engineer, incident.io (https://d34djp04.eu1.hubspotlinks.com/Ctc/UC+113/d34djp04/VWZW5360dNwWW44k23_7ZQtRfW1CR2895W__lsN69sMV-3lcq-W7lCdLW6lZ3mpW96HcQT4ZpDqmW9c9LQL8f4XjXN8GXHw54-kKpW4gC-Kr6YvtRMW3Vb3wn4h-BBxW8xvWLl3BMD5mW94zfxm71gpYvW1L0Qz88JffjgW1fSQ1c7212W-VktSB482BQ1_W5gfH2-5QLgXLW8ZqSJK2GjRZ1ThSxK87lRBnW7F2RPp3wsTrmW2TChLJ457ddzW2HcjKr29mHzYW4pPZsZ7Y04Z8W663sCc62dC7DW7rd4F_36ljZxW2YV2-L4c4H65W4B_9xc6S8mktW4SJ1h95Nn_XQW8lpD744tDgvXW3PhQY26WK9JTf7wbsXb04 )

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incident.io | 85 2nd Street | California | San Francisco

Accession

nse/incident/2026-11-05/6256

From

Lisa Karlin Curtis · lisa.kc@incident.io

Sent

5 November 2026 · 18:00 UTC