What’s new in Delight Voice

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Hi Emre,

A natural voice is only part of a good call. Your agent also needs to navigate phone menus, collect sensitive details, and bring in the right person with the context they need.

It also needs to work with the phone systems your team already uses and keep the caller informed when a transfer goes unanswered. These details determine whether a call moves toward a resolution or leaves the customer chasing one.

Our latest Delight Voice updates help handle that work—from entering a verification code privately to reaching a person who’s already briefed and ready to help.
Bring the context into every handoff.
 Delight briefs the person who answers before connecting the caller, so they know what’s happened and what needs attention. Explore Intelligent Voice Handoff → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGkvsW2dgwyXBw_ScxeYXiWlyyP7SD5Glace_6ujIp-xW_z5YMFAWGG0LUOrExPk4cDeKDOjTY=>

Get past “press 2 for billing.”
Delight can work through phone menus you’ve mapped in advance, pressing the right keys to reach the team the caller needs. Explore IVR Navigation → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGkvsW2dv6q-pIeU72NnBLGyJi8A7e5WstGWobLJSP7xhEp2JI9yWV8uiF-hDU_zuowVOOHvJg=>

Keep your numbers and phone systems.
 Answer calls on your own numbers and transfer callers into the queues and phone lines your team already uses, including Genesys, Amazon Connect, RingCentral, and Zoom Phone. Explore Universal Telephony → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGkvsW2dqivNHusjkbTTm5Ofb66GGn6mkPLO-kELf_3anxqPGvC2Fs3Scz1Ei-R6Tm4Gv43wUc=>

Let callers enter sensitive details privately.
 Callers can use the keypad to enter a verification code. You choose whether entries appear in the transcript, are masked, or are left out. Explore Secure Caller Keypad Input → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGkvsW2dkQl4PWI1mqRXeIr3-T5AjYosktdnnLuxDr7koT0NBmcemcLylWvsdOch4IPM1sjn98=>

Hear Delight Voice for yourself.
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The Delight.ai team

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nse/sendbird/2026-10-09/3676

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Delight.ai · marketing@delight.ai

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9 October 2026 · 08:00 UTC