Delight Dispatch | Delight Customer Agent

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This week Delight.ai launches Delight Customer Agent, one AI agent that serves your customers and grows your business across the entire customer lifecycle.

It arrives with two new capabilities. Midas lets the people closest to your customers build and improve it in plain language, and Agent-to-Agent (A2A) lets customers reach it through their own AI agents. Here’s what this means for you.
One agent for the entire customer lifecycle
Delight Customer Agent helps customers shop, book, get support, and keep coming back across chat, voice, SMS, email, and WhatsApp.
Meet the Agent → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlIgR2ISkj8bDUW_aTiBKqW9oAY-YwTY-PPUWnKhICzw4t2Q9r2GCWGyzDnf0_864qRQ=>
Start with one job, then add the rest
Delight for Shopping
Guides product discovery and purchases, compares options, and brings back shoppers who stall at checkout.
Learn More → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlBuhQ7e3VCkFqxCiRfTj2-QKjraxt8x1hQO3VnzYO6vB11RW3CTNlvWm-3vDLfMMfeE=>
Delight for Booking
Qualifies leads and books meetings, appointments, and jobs, then sends reminders to cut no-shows.
Learn More → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlAm1ZG57VM9Eblz-bDYTWL2OuOMJoV4tU2Hi5x-9CcL3DLXoJbYVvUNpB_mo3OIFp1M=>
Delight for Support
Resolves questions and issues in your systems, then hands off to your team with the full thread.
Learn More → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlEiWxmEUF5vt3Pklq4D3LJlDYdsAs7YrdSSyUiTJUzfaduRqPaod08qG_aMckKKPqEc=>
Delight for Retention
Follows up after a purchase, handles renewals, and suggests the next relevant product, service, or plan.
Learn More → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlBDtU7VBoVEFgNLY6lmI7hNw0PB7z2SA95iqb6XkF3DNk3Av5hZSpgEm5C3NZtJPyO8=>
Every call is a revenue moment
Delight Customer Agent picks up the phone too. Delight.ai Voice keeps the customer, the context, and the next action intact, so calls end in finished bookings, recovered payments, and kept customers.
Try the Demo → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlFxBT7s3A1lsCHK1bxVWfbkG7a_sg0DboW4cHy79hM2Fc7ErLhKibaDUZ30AeUOCfW8=>
Midas builds and improves your Delight agent
Describe a change in plain language. Midas builds it, tests it on practice conversations, and sends it to your team for approval.
See Midas → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlPDswQ4FYvpTluGwkDY4gUUzzdRh6Uku1LF1YpaoTyeCMJuTjMDAD_if2BsWvYLmUN0=>
When customers send their own AI agent
Agent-to-Agent (A2A) lets your customers’ personal AI agents work with your Delight agent, so you’re ready when they show up. Our CEO John Kim has been writing about the A2A economy since early 2025.
Read the Blog → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlNQ-I2awnwDqz0PilZC7BTDhHFFO-pw9_OsraaPWGvIjRyf-PZ4P0wKci0H9lQAtZ50=>
See Delight Customer Agent and Midas working together
Watch the demo → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlJ6BlalgeKm5186C8hUvmrOF-6Zv0jLC_9oDY1chzNmassefXql3-gZspyi8h8By5X0=>
The whole launch in one read
Delight Customer Agent, Midas, and A2A

Read More → <https://tracking.sendbird.com/MDQ3LUxPTC04MDMAAAGlX4KnlOaqcMPyG-PhCJnsG9uIyyf76nXJ6zauTg-o5AI6jv6WfFrUUpIOvNb174vOIRO_Ngc=>
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nse/sendbird/2026-11-09/6442

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Delight.ai · marketing@delight.ai

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9 November 2026 · 13:00 UTC