Communication Email - Unification and Update of Scaleway's Specific Terms

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Dear Customer,

In our continued effort to simplify our contractual documentation, we are writing to inform you of the publication of a new format for our Specific Terms of Service. To make our legal documents easier to read, we have consolidated all Specific Terms across the various existing Scaleway services to date into a single document.

We encourage you to review this new unified document via the following link: https://lsg.scaleway.net/ls/click?upn=u001.RRmkg9lfh8d6VV5uh0pjdNtJU-2F-2Fo9dPhucPxDt01cYscfZOyWVdjpVaWmwBuuKk8LrIn_EDmgsCxIBKPQ75qP4Sidj9Zq7n6KpPA9-2Bl37uskNQCMBxsMH1au7gUaqFl0DJa5ybzSZEFrt2Zjlxe9qAsTTogbTYKGD9-2Fgb7Ri0-2Bai3sjXM2vZcrjNoDA0Fm4q3RU-2Fw8gnRngPLAmyOeJE4q3jjnBirOUtnW3cQY0FEOsToFXN79VlsvI7KBxeNC89-2BOBFepOmb4QDe381lLKlO9YWsNlSMt1vs9UqhKoaxLQhNOq8qxhKdZRqsoe9OCxBx9S6k

In addition to this formal adjustment, we have also made the following changes:

* *Addition of new services* : Integration of the Specific Terms governing the use of the following Services: File Storage, Cockpit, TEM (Transactional Email), and Managed Database.
* *Support Service* : Adjustment and modification of certain processing response times within the framework of our technical support.
* *Third-Party Solutions and Licenses* : Addition of new provisions governing the use of your own licenses. When you choose to install, import, or use your own Third-Party Solutions for which you hold appropriate licenses under the "Bring Your Own License" (BYOL) model on Scaleway Services, you assume full responsibility for the activation, allocation, management, renewal, as well as contractual, legal, and regulatory compliance of these licenses with the relevant third-party software publisher.

The updated documents will apply immediately to any new subscription to one of these services as of this date.

Furthermore, this update will take effect on October 5, 2026 for existing Customers currently subscribed to the services impacted by these changes.

If you wish to object to the update of the aforementioned documents, you have the right to terminate, without fees or penalties, the active services subject to updated Specific Terms, or to close your customer account:

* within one (1) month following the notification date of the change, for professional customers; or
* within four (4) months following the notification date of the change, for consumer customers.

Otherwise, these changes will be deemed accepted at the end of the specified timeframes and will become fully binding upon you.

The Scaleway Team

This message has been sent to you automatically by Scaleway S.A.S.
Scaleway S.A.S., 8 rue de la Ville-L'Évêque, 75008 Paris.

Accession

nse/scaleway/2026-10-05/3257

From

Scaleway · no-reply@scaleway.net

Sent

5 October 2026 · 23:00 UTC