Tip #4: Turn customer support issues into perfect bug reports 💬

Request screen recordings from your customers with a link

Product: Jam
Sent from: jam.dev
Sent: 5 November 2026
Notes: Notes on this email ↓

Educational

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Request screen recordings from your customers with a link
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Next time a customer reports an issue, share a Jam Recording Link ( https://jam.dev/?jam-recording=sYU9a2Z ).

You’ll get back a screen recording with console and network logs to see exactly what went wrong. No setup or installs required.

P.S. You can also send requests through your helpdesk using our app in Intercom ( https://www.intercom.com/app-store/?app_package_code=jam-recorder ).

Create a Recording Link ( https://jam.dev/s/recording-links )

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The smart screen recorder for software teams

https://jam.dev/

Jam MCP ( https://jam.dev/docs/jam-mcp?utm_source=email )

@jamdotdev ( https://x.com/jamdotdev )

Unsubscribe ( https://track.customer.io/unsubscribe/dgTkxwYAANn-Htj-HgGhqhQ1zKyxP9EXxmPu_aw= )

( https://jam.dev/download )

Accession: nse/jam/2026-11-05/6181
From: Jam · jam@jam.dev
Sent: 5 November 2026 · 05:00 UTC

This email by the numbers

Counted from the email itself. Medians are across the whole archive.

Length: 80 words; median 171 words across the archive
Links: 7; median 7 links across the archive
Images: 4; 1.5 MB · 0 with alt text
Width: 640 px; with mobile styles
Arrived: day 23; median day 14 across the archive

Notes on this email

The email’s images total 1504 KB, far above the archive median of 90 KB.

What works

Subject & preheader
The subject line is 64 characters, longer than the archive median of 40.
Copy
The email contains 80 words, fewer than the archive median of 171.
Copy
The average sentence length is 6.2 words, shorter than the archive median of 9.5.
Design & layout
The email includes 4 images, fewer than the archive median of 5.

Where it is weaker

Design & layout
The total image weight is 1504 KB, larger than the archive median of 90.
Design & layout
The email has 1 heading, more than the archive median of 0.
Lifecycle fit
The email was sent at hour 5 UTC, earlier than the archive median of 14.

Reduce image file size to around 90 KB to align with typical email weight.

Drafted from counted facts by a language model, for Berna Partal, who is responsible for it. Written 5 November 2026. It describes only what this archive counted, and has no access to how the email performed.

Something wrong with these notes?