Trust in AI rose across every query type

Hi there,

Positivity toward AI is climbing, but trust is still conditional. For most people, it depends on what they're asking AI to do.

We asked over 1,000 end users where that trust sits today. 54% would trust AI with simple, routine issues.

Then we showed them an AI Agent resolving a real query. Positive sentiment climbed from 49% to 74%, and trust rose across all 20 query types we tested.

The 2026 AI Sentiment Report <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGlRr4rwtM3JncYcm2oz1vKvJjE8Wn63Yw3bZMYZ8eT1JleeVjiPAaFlt5zjEdsNXNkf7i7cT4=> gives you practical ways to deepen your customers' trust, so you can expand how you use AI confidently.
Get the report <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGlRr4rwtM3JncYcm2oz1vKvJjE8Wn63Yw3bZMYZ8eT1JleeVjiPAaFlt5zjEdsNXNkf7i7cT4=>
Best,
Declan IvoryVP of Customer Support
P.S. Want help applying this to your own queue? Talk to our team <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGlRr4rwu6Jjo4D_k5yGuen3e6a_3sAY9psqJ5KCI8scsMLvjaKmmvXL21G63azQZnzFT365O4=>.
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Accession

nse/intercom/2026-11-04/6155

From

Declan Ivory · hello@intercom.com

Sent

4 November 2026 · 18:00 UTC