Introducing Fin 4

Hi there,

 Last week, I announced Fin 4 <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGk1ZF9de4rGJso2S5IE9yJTSbw8Si7sFPrk-bejff3yaoo1st8XxjOFFCiS1xPQkZJ2s8Fxy8=> at Pioneer, our summit for CX Leaders operating at the frontier. CX leaders from Anthropic, Clay, Salesforce, and more revealed how AI is transforming their organizations.
A closer look at Fin 4
We believe customer experiences will be fully agentic. One Customer Agent will handle most interactions across the customer lifecycle, an Operations Agent will run the complex operations required to manage it, and human teams will design and manage the experience.

 Fin 4 is a major step toward that future:


	- Fin is a Customer Agent across even more of the journey, driving customer success and using Skills to solve customer problems that don’t follow a defined path.
	- Operator handles more of your most complex customer operations work, proactively and autonomously across tools like GitHub and Slack.
	- As Fin resolves more, a second-generation Copilot and Human in the Loop give your team entirely new ways to supervise and work together with Fin.
	- The next generation of Fin Apex is here, including Apex 2.0, our most capable answer generation model yet.
Explore Fin 4 <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGk1ZF9dQpHWsKfNAvFsW_q90nAa0_6eOuakOwayTLwlUU-wf5ytrYU-D3BT0YZ_bHa38MXxPk=>
Session highlights
- Leading through the AI Transformation: Eoghan McCabe and Aaron Levie (Co-founder & CEO, Box) on how AI is fundamentally different from past technology waves, and what that means for how leaders run their companies.
	- The State of AI Transformation: Leaders from Anthropic, Clay, and Salesforce on how AI has changed their organizations and how they're planning for what's next.
	- How Gamma & Teachable are reinventing their support operations with Operator: They're scaling their impact without large teams of analysts and admins.
Watch on demand <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGk1ZF9dZSWMdWCotuYCTDGxZ0_hPTIg7UL34bACd2GorvZWXmkCcj5TS1DDUQH2pvvDslBiTE=>
Best,
Paul Adams
 Chief Product Officer
Fin
P.S. Curious what Fin can do for your team? Talk to our team <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGk1ZF9dYN4WJK0ubl8ToCQa-K8Pqzk42ndmmhdDbOKlbEiILMRtAKFzCyYNyAPs6YhulVcmy0=>.
Fin © 2026
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Paul from Fin · hello@intercom.com

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13 October 2026 · 18:00 UTC