Still using CSAT? Here’s why that’s risky

Hi there,

Most support teams still rely on CSAT, but it’s outdated, biased, and only scratches the surface of the customer experience.

The good news is AI unlocks a better way. That’s why we built Fin Insights, an AI-powered product that gives you full visibility into every conversation.

Watch our webinar <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGktk_-w-Ewy0OEiCgy_Vez0ewn-IbSWpGoiiab32lc6_dzEzFJ3KOsgSDe5JLr5pMAg3fHFpQ=> to see how it helps you monitor, analyze, and optimize customer service quality in real time.

You’ll see:



	- Why CSAT and traditional metrics no longer work in the AI era

	- CX Score in action: an AI-powered metric that reveals the full picture of customer experience

	- New real-time dashboards that let you measure, analyze, and optimize AI performance continuously

	- How AI leaders are already using these tools to improve support, deliver better answers, and cut costs
Watch the webinar <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGktk_-w-Ewy0OEiCgy_Vez0ewn-IbSWpGoiiab32lc6_dzEzFJ3KOsgSDe5JLr5pMAg3fHFpQ=>
In addition to the webinar, watch the product keynote and customer panels <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGktk_-w4ZDjEg_NTAJknYmRfYxbE_tZeraN0sHqz1dFN2VQVHcODw1K6rBAIpRNEIDLJmNynk=> for a full overview of Fin Insights. See how leading teams are already putting it into action to transform their support.

Best,
Declan Ivory
VP of Customer Support

Fin
Fin © 2026
 55 2nd St · San Francisco, CA · 94105
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nse/intercom/2026-10-07/3438

From

Declan Ivory · hello@intercom.com

Sent

7 October 2026 · 17:00 UTC