Your Agents Are Doing More. Is Anyone Watching?

No dark-mode styles — this email renders the same in a dark client.

Agents used to answer questions. Now they're acting on accounts, and most teams are still staffed for the old job. One registration covers all four sessions.

Email_header-3 (https://czgJM04.na1.hubspotlinks.com/Ctc/RG+113/czgJM04/VVV11c933fX0W2ktQJR77DTjCW2jjqKJ5VVR5JN4vJDKT5fr76W69t95C6lZ3mJW3NzG1Z5XLjv_W41jMM_7ZbnjKW7FlWjx2JqPD9W6lq9fb7gypNPW8vSzj384PL0hN1cTmVMrQrsfN5b0ky4BSD39W8JS04j7xyTLhN41K09hRswMTW6bx7xN5PGgw4W2Tfd-04pXvpYW4XM7Jg2m9q_CW4JlmwD3mVRJBW8qMKSm2VC_N9W4f2_hC6PPkXzW3pZmSr4ZX5WpW2YpYCt66pPQyW2rFSnl6Rlh7kV-RDhn4q4jmhW2tYZR91Kc_8dN5DgV8mXXC7KW8Ghbfz55p7yQW7gSFrf6Pb84fW8cyDl43DTqjcN6WSsMq6K13dV4NSkd2xDQdvW2MDysL3cBhfjW42KNpn4j24Z6W2WNjzK6ywZgTW8DWB9b7T39tzW94WP7D8L0f9gW3KyKtF1-wXGYW1djtHF5MH7w4W2hP1T22mp73sW1h-HPp9lpGqRW5RH-yy3GnTkXf2lQfK004 )

AI agents used to just look up answers. Today, they issue refunds, update accounts, and close tickets end-to-end. Yet most CS teams are still staffed and measured for the old way of working.

47% of leaders say AI agents handle customer interactions autonomously, and of those, 79% have dealt with complaints caused by an agent's mistake.

Running Agents in Customer Work is a four-part series on what changes when AI acts instead of just answering. No sales pitch, no product demo.

Register for the series → (https://czgJM04.na1.hubspotlinks.com/Ctc/RG+113/czgJM04/VVV11c933fX0W2ktQJR77DTjCW2jjqKJ5VVR5JN4vJDKT5fr76W69t95C6lZ3ncN1zSvr7-fW0HW2rMYYZ290znCW6XRTDD4wRKgVW887NJG1BpkmDW3_lr485TGCfNW44pP1D2TvFZZW6PdzFt4gt1SFW2BStpl5nP29KW1Bm_YJ1ZRvWXW1Tw0gt5tL6DxW69_jZF5t4__sW3JP6v47QZrnzW4K54MD8bRs41W4Lbzlp9bQW8lW6GjRXM4TB88tW1wZJRG52C9CJW7_g59W20kpYzW5xB8Sx6Nh9WNW1NDzvl2SPz8zW47P4pX5tgQc4N61vMq9xwHPcN2NsL59vjzq-W2bdFZ466Smb9N3YjH2WSJXLrV6Zhtp3vjBJwW76Fm5Q8K0t8tW64kdr36fFtLTW8LcGF39dFt1rW7tZ3Gv7nrfYsW3GzqlG1VLw6sW77CVMl5cL4-kW5GTcLz2MvjZnW4dlbF-7l2hyhVcd_d36Wk6lGW3g1hkM19hZHBVm1DTS8RDLV0f8TwYVK04 )

What we’ll cover (Tuesdays at 10 AM PT):

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Oct 13 | Control: What breaks when agents start doing the work. (https://czgJM04.na1.hubspotlinks.com/Ctc/RG+113/czgJM04/VVV11c933fX0W2ktQJR77DTjCW2jjqKJ5VVR5JN4vJDKz5fr76W5BWr2F6lZ3mWW7xcx-63Yf6fvW1qJ6C18yw2PmW8wMsM86qszLhMr9ZQyBLYhRN8bTWJQ2-XSJVZC7TX3kN6B-W7pg09Z5tTtzyMbSL9W69bn3W8wVlYC832n46W4K0sNZ41XZSXW6JJhyC5KqFcSW7BBd1b5vd8tNW8hnmz04VQZVKW7PX4x758N02PW2DxWMb8D8spdW24Ml1W7rkShyW2sD34D4277g4W8kRh2p88RqFbW3HjBDd4rRlpbW1hwcz73HGx17W4PWV1v7bMkr8W2lzPcV2bHy8fW4xR7Wt6Vh8sKW5NT-2z8S8SqNW7zt5jh7PKb1yW3-vxVf1HBxMSW7dQ9ky92qlTXVr9HN72tQ4DyVHDS4L3R6GyzV5y3865RgrnRW66CH7M2S2JjyW19Wttn58kTHYW4h2bn71_zSyKW8KJSx27W5r6-f78gQHR04 )

CEO Dan O'Connell and Head of AI Kevin Yang on why permissions and oversight become your biggest bottleneck once agents take action.

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Oct 20 | Flexibility: Build vs. buy, the tradeoffs nobody lays out. Meredith Finn, CFO & COO, and Nassim Benmalek, AWS Solutions Architect, on the hidden costs of buying or building your agents.

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Oct 27 | Coordination: Who's accountable when your agent gets it wrong? Shane Lowry, SVP Engineering, with Adrian Swinscoe, independent CX advisor.

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Nov 3 | Measurement: What your agent's resolution rate doesn't tell you. Luke Atkins, AI Support Programs Specialist, and Shannon Cassidy, Group PM.

One sign-up covers all four. Can't make it live? Register anyway, and we'll send the recording.

Register for the series
(https://czgJM04.na1.hubspotlinks.com/Ctc/RG+113/czgJM04/VVV11c933fX0W2ktQJR77DTjCW2jjqKJ5VVR5JN4vJDKT5fr76W69t95C6lZ3mJW3NzG1Z5XLjv_W41jMM_7ZbnjKW7FlWjx2JqPD9W6lq9fb7gypNPW8vSzj384PL0hN1cTmVMrQrsfN5b0ky4BSD39W8JS04j7xyTLhN41K09hRswMTW6bx7xN5PGgw4W2Tfd-04pXvpYW4XM7Jg2m9q_CW4JlmwD3mVRJBW8qMKSm2VC_N9W4f2_hC6PPkXzW3pZmSr4ZX5WpW2YpYCt66pPQyW2rFSnl6Rlh7kV-RDhn4q4jmhW2tYZR91Kc_8dN5DgV8mXXC7KW8Ghbfz55p7yQW7gSFrf6Pb84fW8cyDl43DTqjcN6WSsMq6K13dV4NSkd2xDQdvW2MDysL3cBhfjW42KNpn4j24Z6W2WNjzK6ywZgTW8DWB9b7T39tzW94WP7D8L0f9gW3KyKtF1-wXGYW1djtHF5MH7w4W2hP1T22mp73sW1h-HPp9lpGqRW5RH-yy3GnTkXf2lQfK004 )

Cheers,

Matt at Front

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8 October 2026 · 17:00 UTC