Who’s accountable when your agent gets it wrong?

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Shane Lowry and Adrian Swinscoe on where accountability gets tested, live October 27.

Running Agents in Customer Work (https://czgJM04.na1.hubspotlinks.com/Ctc/RG+113/czgJM04/VWDvr61f72N7W4L-dqf163Hd_W15bp5B5WpHHVN1zSXs25fr76W69t95C6lZ3ngW2vDRPB7pmYhQW9kK2mN8TcCfDW62wc7f6gwTpVW6qwxLD8HjRXlW4kNw6l3V3tM1N46G_CgkYRZQW56_lQx5ZFDwKVl7nn531BcRQW599kB37sD_ZzVWn9wM5-X040W5GnY2X3wDs_0W6Sv_r65kbK34W6Wbn0Z1D_JhbW7rH8Cj29kJPsW8NlZqG7vthTNW5bN0BX3SGmGlW8cgpX25gkt8bVzmXlK18d2QtW1TFz9J2pn87tW4NVHsl1xx9dhW5_6fDw3qC_n3W5pLKZH2xdn6PMGQ6P2l2fXmW3kRFkG7TGv4-W7wxs3Z2Pm2f1V2LPB_8706J2W5x4Qd58SlW8PW4fm-Hl1_rqHmW22YTFs871l1JW3YvRKm6yHpn_W6f9Mb95VYy6sW6Swx317YzNqBW1vLPCG3gjsLTW5LzXxL1LP0qmVBGNzs6-b7KyW8GY3z47SnHS4f3klD_g04 )

Hi Emre,

Session 2 of Running Agents in Customer Work looked at what build vs buy costs once the decision is made, and why the more useful question is how reversible the choice is. Whichever way you go, the next question is who owns it when the agent gets something wrong.

Save your spot for Session 3 → (https://czgJM04.na1.hubspotlinks.com/Ctc/RG+113/czgJM04/VWDvr61f72N7W4L-dqf163Hd_W15bp5B5WpHHVN1zSXrM5fr76W5BWr2F6lZ3nLW6Hb9KM30BQ1RW1pBdGP20n_WyW434f0X1qsCc1VF2Ykb32KWKkW2zh8VB30vmhVW60CJ-h8Mq40NN4tsmyd97rFwW8Bh3LH3M4hv3W8HX5qs2BR8cfW1DQQY17kkw8GVhSxRB6Zz7zkW3TJ0h82gKhqhN6Kr42wYPcX_V6gFZ069FknHW9g4FZk427gk2W7TDYX-3z1dK-W1frLf43vDBTxW4z77-d20njxdV_t3q66qFJFBW2l2vF75GbnFrW8xpSXp7smxYWN8x-hCMrn4KBW5gQMZq779zYGW8JszJJ7B-wjMW3ZPV-76RXmWNW4DZcXv732j0zW420MlF2RM8L7W2HrNkn5QpZPBN5CkpKx6dg1TN62w1YW4YvyBW4wRqjp4JzKKgW2mW9FL7M2n8CW4GjXCL3KWgWZW42gggX3sZ3S1f2Y3yGF04 )

In Session 3, Shane Lowry, SVP Engineering, and Adrian Swinscoe, independent CX advisor, dig into intake, authority, and exit: the three places accountability actually gets tested. You’ll leave with where to draw the accountability line before an incident forces you to pick one. Live, Tuesday, October 27, 10 AM PT, 30 minutes.

Haven’t seen Session 2 yet? Meredith Finn and Nassim Benmalek’s conversation is available on demand. Watch the replay → (https://czgJM04.na1.hubspotlinks.com/Ctc/RG+113/czgJM04/VWDvr61f72N7W4L-dqf163Hd_W15bp5B5WpHHVN1zSXs25fr76W69t95C6lZ3lwW2CV6K_3zM5zlW15h-Zg2-R-3hW5H9G0L9h11gRW2v1YdR3D_kjXN1PyPR7kjbWnW6cd22n9h5MH6W2cSvQV86bLKWW4rlfJP8xldN5W83PXFl7LYX4GVm6lmV68kdRXVdd2Sw1cR9q1N6Cj6qxNPn8dW63L9gv8ZbDXtV4-Rt24yllYvW2d-JC25HJ3wWW3cSwDG7PrML8W4498kh8hW_4xN5Z62Mfvp4vSW5T4bYz40RCSZW8Vg9Py2TXKn7W11drZd272jvzW6WJv1Z6_NQHwN1FLBNC6d_vmW4W5klV8LyXqxW7Jd8dZ48JGkGW1tSsPf2c_G-ZW7V1Blt1ln6gCW8P7cBj35GH4QW3ry-kM8_pntrN3fyW3GdPyT-W7Bb8BF3p0N7dVndM869hrG8-W8bqJnF5MJQ7zW1vp12334JjvQW5GP4nB96c19HW2jhqBx1JlLwwf2cgp9K04 )

Register now
(https://czgJM04.na1.hubspotlinks.com/Ctc/RG+113/czgJM04/VWDvr61f72N7W4L-dqf163Hd_W15bp5B5WpHHVN1zSXrM5fr76W5BWr2F6lZ3nLW6Hb9KM30BQ1RW1pBdGP20n_WyW434f0X1qsCc1VF2Ykb32KWKkW2zh8VB30vmhVW60CJ-h8Mq40NN4tsmyd97rFwW8Bh3LH3M4hv3W8HX5qs2BR8cfW1DQQY17kkw8GVhSxRB6Zz7zkW3TJ0h82gKhqhN6Kr42wYPcX_V6gFZ069FknHW9g4FZk427gk2W7TDYX-3z1dK-W1frLf43vDBTxW4z77-d20njxdV_t3q66qFJFBW2l2vF75GbnFrW8xpSXp7smxYWN8x-hCMrn4KBW5gQMZq779zYGW8JszJJ7B-wjMW3ZPV-76RXmWNW4DZcXv732j0zW420MlF2RM8L7W2HrNkn5QpZPBN5CkpKx6dg1TN62w1YW4YvyBW4wRqjp4JzKKgW2mW9FL7M2n8CW4GjXCL3KWgWZW42gggX3sZ3S1f2Y3yGF04 )

Cheers,

Matt at Front

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21 October 2026 · 17:00 UTC