Emre your September Zendesk Roundup is here!

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September'26 Zendesk Roundup

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Specialized Agents are here. See them in action.
October 1 | 10 am PT/1 pm ET
Join our product experts for a live demo and Q&A to see how Specialized Agents can help your teams do more work, move across connected systems, and deliver better experiences.
Register for the webinar → <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGlLTmsgfVgxuXkOOXabusGIJkJ0dV2vn7u24tKO3fjEenJRCoM70m4S-eFMT7ZLJUEvtJ7dBE=>
Meet Zendesk Specialized Agents <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGlLTmsge-1u1O9ODRLCgY5KIEx2V4GUSuK9MoWyHA75gqd3W0a91G1butaSo_pwGXklfyJdW0=>—AI agents designed to do more than answer questions. Whether you're looking for expertise built for your industry or AI tailored to your unique workflows, Specialized Agents help your business deliver better customer experiences.
Explore Specialized Agents <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGlLTmsge-1u1O9ODRLCgY5KIEx2V4GUSuK9MoWyHA75gqd3W0a91G1butaSo_pwGXklfyJdW0=>
Watch the launch video <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGlLTmsgT3OaDfP1cElI7sFJ8pMJDDTYaGO2eAabiQBv3jJ3S626Eg1okhhur-_WfVIriEO3Nw=>
Can You Trust Your AI Agents? | Sep 25
Join experts from IDC and Zendesk to learn how to evaluate AI agents, manage risk, and build the trust needed to use AI confidently. [Register here] <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGlLTmsgXcvzBCDSs9LkeTpkdfjDra4YVHuAeHfQOVF91kYXgRR78THGcP_XhmuvJvWHShXyw4=>
Real Talk: AI for employee service, from pilot to impact | Sep 30
Join AWS and Norwegian Group for a candid 45-minute panel featuring real-world insights from IT and platform practitioners. [Register here] <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGlLTmsggTgRmgdzLlR_nyBXJyrMUx4mWHdB4Y2ZcNeBVTcCj8XFa14N1TzVEgFbc6JWcQ1fUw=>
Editor’s picks
- 2026 IT Enterprise AI Report: Scaling AI Infrastructure. Our research with 900 IT leaders breaks down exactly what that infrastructure looks like, and what's standing in the way of getting there. 
→ Download our research now <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGlLTmsge1RT-N8-TRghkHISQfwPkY2yb-LKi5PutKqClFIWea3oukTSEsG7A0yPfCsAaOQhzw=>
Looking ahead: AI Summit 2026
Join 30,000+ leaders taking control of agentic service.
The bar for service is rising. Learn how leading service teams turn AI ambition into practical strategies and real, end-to-end resolution.
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Events to help you learn, lead, and scale
Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.
See what’s coming up  <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGlLTmsgQyMfvH6a-Wk2nxi8OVCHBj85eCfN4EzOU565BUwmkACG3MIfBkfecFilRSa3aDKdNI=>
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30 October 2026 · 19:00 UTC