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Hi -,

Unplanned downtime costs industrial businesses close to $125,000 an hour. That’s $1 million for an eight-hour shift.

When a line goes down at 2 AM, the people who know the machine best are home asleep.

24/7 support solves that, but most vendors only offer it as a costly custom add-on, with an SLA that has to be scoped, quoted and negotiated. Faced with that cost and process, many plants stay limited to business-hours coverage.

Vention’s Priority Care 24/7 is a plan you add like any other subscription, at a fraction of what custom 24/7 contracts typically cost. There’s no need for a custom SLA, no contract to negotiate, and no premium quote.

It includes three services:

Remote Support 24/7: Your operator gets a Vention expert on live video in 10 minutes or less, any hour, any day. The expert sees the same screen and, with your approval, can work on the pendant through Remote Access. If a part has failed, they identify it and order the replacement.

Remote View: A live camera feed of the machine, plus up to 7 days of footage synced to the machine logs, so the expert knows what happened before the call starts.

MachineAnalytics: Tracks performance, downtime, and production rate from day one with pre-built templates. You can also build custom templates with AI through MachineAgent.

Explore Priority Care 24/7
(https://updates.vention.io/e3t/Ctc/5I+113/d5J-bR04/VWm-MY7c3KJcW7d0nq71B8C67W8wLjj95X1NWBMwF3Tz3prCCW7Y8-PT6lZ3lFW3G9-Z327dsdXN6vYzhYJ9YLmN7BhPTf486x-W4FdGrG3BBpRxW1ndb5S93-0gQN8zGvV7rMTpcN2gqF8-ts6MdW8YzHSr3Q2tBpW5k3_sc24t6ZVW9bsDXf2P05jPW5qhqZb2vcTh4W4DS9r12dW-hFW3Tyk2Z5swKPvVTm0Nt5ys6MRW1_Y0wY4DmLsHW5V32Z-5QFcj7W7gn8zT2XTh2mW2pSZr33mwcqTW1RBX407sC97XW7RjhvR6_RgRdW8p2CTp54xdD1W26Jtn14mVTRpW5xfHHv4tFQtSW273fpg7TM1hPN5f54C8P5D42W5_XzF-8GgKY3f2fXvkv04 )

Already on Priority Care? Email integrationsupport@vention.cc (mailto:integrationsupport@vention.cc) to upgrade to 24/7.

For the full list of what is included, see the Cloud Services and Support brochure (https://updates.vention.io/e3t/Ctc/5I+113/d5J-bR04/VWm-MY7c3KJcW7d0nq71B8C67W8wLjj95X1NWBMwF3Sn5m_5PW5BWr2F6lZ3phW7mw9Pv3p73bPN1BxkVNW7zH5W4y_DF467K3TMW4GBCW01Xjf7vW1PV1x98KZFMpW4j53xs2p0Z9gW1q4Dmr7qC0kVW4HgFWJ5RNj0zW3H5fZ42NXTg0W5p52TP5wgcVdW6Jzcr31mVJZJN6l6hTZBWVrQW1SyM3H4QDL8rW5CY-RB2grJv3W8l1rwv8VmLDJW4F-VMr4Qg1ZSN2pg3sx4GSKKW5QTZzW2cLXPWW49dv7Y8bxMtFW4mnBVZ56S4lsW4Lg5-78dt52DW1qCGg37S-HjPW18_W6s5bMM38N2WFvpfb-JZQW65d5jd5-XDqnW62fF8D8_z9JcW1Xv2gR7PC95QW2Pr8_y6zxhY_W3s-s0K3_nSJdW5-Brm61ZQ294W5VVDrJ1NhNzNW73f0Rb464jglW7LQNH_40wV85W9krW1X8dX9T2f43ljcg04 ) .

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Take the 5-minute assessment and get your personalized maturity score.

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nse/vention/2026-11-06/6312

From

The Vention Team · marketing@vention.com

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6 November 2026 · 14:00 UTC