I just came off the main stage at CCW

No dark-mode styles — this email renders the same in a dark client.

The false choice the industry keeps selling, and the third option.

Masthead 1 “A note from Sharath” — A1, B1 (https://d2zF5D04.na2.hubspotlinks.com/Ctc/I8+113/d2zF5D04/VWLCZz48ZDBlW5MS1Rk1YRXjWW54fY-N5VVtyTN7swVx23pyd0W8wLKSR6lZ3mNW7FLTDt6Y9nLVW7cz76s7RZP6lW8H_3MG5r0mBhW5KPtkv1R6hX6W3PqMZk1XTDdzW84ykyH8RSSSJW3cDjbX5nkGMBW4FVGxd2R0xc5W18yr515V_Y67N56G355dl-CGW9dNJcR66JfGxW3cTXbH6JNzsMW48tdnm2kc_d9W5WrwvZ7qdjJ8DRBRXLwWCTW3164HM8f4Z3HVrcSnQ5yDHDLVPZlTR1wWh4SW5x4nRg4qHqKjW5LdKmn8crc6tN5nyRFBG24FKW4f6d4285P0bwN4K707ds5dl0W65vsRN8fzXNcW1bGP8r3_j88-VHFxTS9k9Df2W1lXrcs3098_pW2DCgy51jq2KldMnSgs04 )

Hi there,

I am the cofounder and CEO of Sanas, and this morning on the main stage at Customer Contact Week in Nashville I shared how a contact center can hand its calls to AI without handing over judgement, and then showed it running live.

Here is why I think that matters to you.

Every floor has volume it cannot predict, cost it cannot hold, and AI it cannot fully trust, because a hallucination in a regulated call is a compliance event, and fraud walks straight past an unsupervised bot.

The industry has offered you two answers. Agent assist puts AI behind one person on one call, which does not change the maths. Autonomous agents run until they fail, then throw the call over the wall to a human who starts cold, which your customer can hear and your regulator can read.

Handoff is not collaboration. So we built the third option.

Sanas Supervised AI

One human. Four conversations. Complete control.

AI agents take the live calls. One of your own people supervises up to 4 of them at once from a single screen, watching how every customer feels in real time and stepping in the moment it matters.

True by construction

No AI call begins without a human present. No consequential decision is the AI’s alone. And a human can take the controls mid sentence and hand them back without the customer repeating a word.

This is Sanas Supervised AI
(https://d2zF5D04.na2.hubspotlinks.com/Ctc/I8+113/d2zF5D04/VWLCZz48ZDBlW5MS1Rk1YRXjWW54fY-N5VVtyTN7swVvz5n4LbW5BWr2F6lZ3nbW1TnCWp4zDKH7W3B_XBj8M_ByrW8Fq7C58lBhgsW54v9Vk3JpQw9W8PnDF52vjb_lN43fsn6QVZxJW5bz4y86fs-BmW8DKVd73j1qf1W8bDSxs18Fn-tW1bq-MV7HR-p8W7xSWs577Qn4sW5V86n64tqwzXTjnpL99bt6MW5fdcnP1bXBL7W8SsMr11vBfm2W5tZV-Z7gcMPfW5KHqYZ6HNSqlW2tvcxb7F_bfkVGL_zh4xT9TDW1BCqVV90s_vzW3Ksc3q2F81Y1N1NQ849ZsX3BW39kVZv2-gNxNN7CBwTdtZht9W536Q5r948lvyW1WzzSN1gNHTBW3trFP58nZG1_W1cX-mX93dYcNW2cbZL31v3vSBW22cjwk1ZVSnqW5ZYHZm2-6GkFW2Lq8hC3lsqKQW3KmGxp3Y6N9MW5p2rb28BtVJ6f6zrctK04 )

Your agent is not replaced. Your agent is promoted to supervisor of AI agents.

Sanas has been in market since June 2023, and we have spent that time sitting inside millions of agent conversations in healthcare, banking and telco. What that taught me is that nobody is resisting AI. People are resisting the idea that AI means giving up judgement on the conversations that matter.

Sanas Supervised AI is available now by invitation. Thirty minutes is enough to show you how it works, and I would rather you saw it than read about it.

Get a demo
(https://d2zF5D04.na2.hubspotlinks.com/Ctc/I8+113/d2zF5D04/VWLCZz48ZDBlW5MS1Rk1YRXjWW54fY-N5VVtyTN7swVx23pyd0W8wLKSR6lZ3mNW7FLTDt6Y9nLVW7cz76s7RZP6lW8H_3MG5r0mBhW5KPtkv1R6hX6W3PqMZk1XTDdzW84ykyH8RSSSJW3cDjbX5nkGMBW4FVGxd2R0xc5W18yr515V_Y67N56G355dl-CGW9dNJcR66JfGxW3cTXbH6JNzsMW48tdnm2kc_d9W5WrwvZ7qdjJ8DRBRXLwWCTW3164HM8f4Z3HVrcSnQ5yDHDLVPZlTR1wWh4SW5x4nRg4qHqKjW5LdKmn8crc6tN5nyRFBG24FKW4f6d4285P0bwN4K707ds5dl0W65vsRN8fzXNcW1bGP8r3_j88-VHFxTS9k9Df2W1lXrcs3098_pW2DCgy51jq2KldMnSgs04 )

Thank you for reading this far.

Sharath Keshava Narayana

Cofounder and CEO, Sanas

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nse/sanas/2026-10-08/3486

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Sharath Keshava Narayana · sharath@sanas.ai

Sent

8 October 2026 · 13:00 UTC