Quick question: what's holding things up?

No dark-mode styles — this email renders the same in a dark client.

We'll send you the right help based on your answer.

( https://matomo.org/?mtm_campaign=email-sequence&mtm_kwd=onboarding&mtm_source=sequence&mtm_medium=email&mtm_content=onboarding&mtm_group=sequence )

Hi there,

We noticed your tracking code isn't live yet.

Is there anything blocking your setup that we can help with? Tell us ( support@matomo.cloud?subject=&body= ) what's in the way, and we'll send the right help!

*Pick the option that fits your situation:*

* *I need technical help to install tracking* ( support@matomo.cloud?subject=&body= ) *(by* *email* ( support@matomo.cloud?subject=&body= ) *or on a* *call* ( https://calendly.com/d/ctwd-7w6-t94/15-minute-meeting ) *)*
* *I need to sort out privacy or consent first* ( https://trust.matomo.org/?mtm_campaign=email-sequence&mtm_kwd=not-tracking&mtm_source=sequence&mtm_medium=email&mtm_content=not-tracking&mtm_group=sequence )
* *I am still evaluating Matomo and want to talk to Sales* ( https://matomo.org/contact-sales/?mtm_campaign=email-sequence&mtm_kwd=not-tracking&mtm_source=sequence&mtm_medium=email&mtm_content=not-tracking&mtm_group=sequence )
* *Something else* → Contact us with even just one sentence :)

We’re here to help you:

Book a 15-minute setup call ( https://calendly.com/d/ctwd-7w6-t94/15-minute-meeting )

Happy Analytics,
Alex & the Matomo Team

*PS:* If you've already installed tracking and it has not been detected yet, just ignore this. Once data starts flowing, you'll automatically move to the next step of your onboarding.

Need help? Contact Support ( support@matomo.cloud?subject=&body= ) or Book a call with our Support team ( https://calendly.com/d/ctwd-7w6-t94/15-minute-meeting ).

Alex from Matomo

7 Waterloo Quay PO625 , Wellington ,  6140

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Accession

nse/matomo/2026-09-11/1293

From

Alex from Matomo · noreply@matomo.org

Sent

11 September 2026 · 21:00 UTC