Not the one installing the code? Send this to your team.

No dark-mode styles — this email renders the same in a dark client.

A ready-to-forward block with install steps, privacy info, and verification.

( https://matomo.org/?mtm_campaign=email-sequence&mtm_kwd=onboarding&mtm_source=sequence&mtm_medium=email&mtm_content=onboarding&mtm_group=sequence )

Hi,

Not the person who manages the code on your website?
If a developer, webmaster, or IT team needs to install Matomo for you, you can copy and forward the message below - it includes everything they need to get started.

*Copy and forward this message* :

--- Start of forwarded message ---

Subject: Please add Matomo tracking to our website

Hi team,
We've set up a Matomo Analytics account for our website analytics. Could you add the tracking code to our site?
Here's everything you need:

*Two installation options:*
* *JavaScript snippet* (fastest): copy-paste from Administration > Websites > Tracking Code. JavaScript tracking guide ( https://matomo.org/guide/tracking-data/javascript-tracking/?mtm_campaign=email-sequence&mtm_kwd=not-tracking&mtm_source=sequence&mtm_medium=email&mtm_content=not-tracking&mtm_group=sequence )
* *Matomo Tag Manager* (more control): manage all tags from one interface. Tag Manager guide ( https://matomo.org/guide/tag-manager/getting-started-with-tag-manager/?mtm_campaign=email-sequence&mtm_kwd=not-tracking&mtm_source=sequence&mtm_medium=email&mtm_content=not-tracking&mtm_group=sequence )

*How to check if it's working:* After adding the code, visit the website and then check the Real-time report in Matomo (Dashboard > Visitors > Real-time). If you see your visit appear, tracking is live.
→ Real-time reports ( https://matomo.org/guide/reports/real-time-reports/?mtm_campaign=email-sequence&mtm_kwd=not-tracking&mtm_source=sequence&mtm_medium=email&mtm_content=not-tracking&mtm_group=sequence )

*Privacy and security:*

* Data is stored on EU servers (Matomo Cloud).
* Matomo supports compliance with GDPR and ePrivacy when configured correctly.
* No data is shared with third parties.
* Privacy and Matomo details ( https://matomo.org/guide/manage-matomo/privacy/?mtm_campaign=email-sequence&mtm_kwd=not-tracking&mtm_source=sequence&mtm_medium=email&mtm_content=not-tracking&mtm_group=sequence )

Need help? Reply to this email or check the getting started guide ( https://matomo.org/guide/getting-started/getting-started/?mtm_campaign=email-sequence&mtm_kwd=not-tracking&mtm_source=sequence&mtm_medium=email&mtm_content=not-tracking&mtm_group=sequence ). The team can also help directly at support@matomo.cloud ( support@matomo.cloud?subject=&body= ).

--- End of forwarded message ---

That's it. Once they've added the code, you'll see your first data appear in the Real-time report within minutes.

Log in to grab your tracking code ( https://newslettersearchengine.matomo.cloud/ )

If your setup is specific (single page app, multiple domains, server-side tracking), tell us what you are using ( support@matomo.cloud?subject=&body= ). We will send the right instructions.

Happy Analytics,
Alex & the Matomo Team

*PS* : If tracking is already installed, you can ignore this. Once we detect data, you will automatically switch to the next onboarding step.

Need help? Contact Support ( support@matomo.cloud?subject=&body= ) or Book a call with our Support team ( https://calendly.com/d/ctwd-7w6-t94/15-minute-meeting ).

Alex from Matomo

7 Waterloo Quay PO625 , Wellington ,  6140

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Accession

nse/matomo/2026-09-03/449

From

Alex from Matomo · noreply@matomo.org

Sent

3 September 2026 · 21:00 UTC