The keynote that named AI’s biggest blind spot 🧊

MakeOS, Process Intelligence, plus where to meet us next

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AI adoption is everywhere. AI accountability isn’t
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At Waves ‘26, we named something companies are quietly dealing with: AI that’s rolled out, but no one can explain what it’s doing.

Our answer is MakeOS ( https://www.make.com/makeos?utm_campaign=Insights_Newsletter_030926&utm_medium=email&utm_source=customer.io ), built to show you every agent, what it’s working on, what it costs, and who’s responsible for it, with your scenarios on the same map.

Also, the new Process Intelligence replaces guesswork with evidence on what to automate next. Agents acting reliably, not just once, is what the execution layer solves. And Maia can now plan first, remember your preferences, and resolve errors for you.

Watch the full story in the keynote recording.

Watch the keynote ( https://waves.make.com?utm_campaign=Insights_Newsletter_030926&utm_medium=email&utm_source=customer.io )

Keep exploring the glass box

( https://www.make.com/blog/waves26-the-glass-box-for-the-agentic-era?utm_campaign=Insights_Newsletter_030926&utm_medium=email&utm_source=customer.io )

Everything announced at Waves ‘26, in one place

Rather read than watch? Get the four pillars, Discover, Build, Govern, Observe, and the thinking behind MakeOS in our blog recap.

Read the recap ( https://www.make.com/blog/waves26-the-glass-box-for-the-agentic-era?utm_campaign=Insights_Newsletter_030926&utm_medium=email&utm_source=customer.io )

The Glass Box roadshow: We're coming to you

Morning Showcase for builders, Executive Track for AI leaders, live demos and real customer stories, across the Americas and Europe.

Find your city ( https://make-glassbox-roadshow.netlify.app?utm_campaign=Insights_Newsletter_030926&utm_medium=email&utm_source=customer.io )

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23 October 2026 · 14:00 UTC