How Lyft cut agent ship time from 6 months to 2 weeks
The self-serve agent platform that transformed Lyft's customer support operations.
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The self-serve agent platform that transformed Lyft's customer support operations. LangSmith (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8lbb3pyd0W95jsWP6lZ3lcW7Mb1PL3PqFJ9W35n0nP8pQVwLW7NqcnQ6pkGxsW67-X0d1VnbmTW5KVMGS4yC2CmW2tqsny8YBbXLW5FBWf63qp-fwW4fqCq144QMklW7jdvY77qzVbRW2YZd5v8g6rTmW4gjrXb7b6YM9W12LSbC4KtrlTW2HYxwr6MGz32W5z_Jkv8VphS_W1fHKKQ3TWz66W6n90H56KKlGlVxzgMn8YjGgwW6ZR28j6WJrwwW2XkS3J3r8PBGW1Y6Rqg7V74C-W1wjZYB38DBlYN1cMV61w8CwSW8FB-z-6y9mwPW8_SsCg6D8PWFW3j9LLY14MLmJW6hvs7N7MjGqnN7qWd4BmsmxcW2r-f2F4q54qYW7PKqDh359qPNW42cByy3GqzDsf3zwm0d04 ) LANGSMITH CUSTOMER STORY How Lyft cut agent ship time from 6 months to 2 weeks 6mo → 2wk Agent ship time +16% CX resolution rate 100% Eval coverage Lyft used LangSmith and LangGraph to build a self-serve agent platform for customer support, cutting agent development from months to weeks. - Every new agent previously required months of back-and-forth between domain experts and engineers - A self-serve platform let ops teams and PMs build and refine agents directly; no engineering handoff required - LangSmith powers tracing, monitoring, and automated evaluation across every agent in production Read the story → (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8l9C5n4LbW7Y9pgv6lZ3nZW2K6zJy1CLLHCW6Hg3Bd68DxcVW73rM0737yS-ZVyhT6m4wMZHjW4zPfhN6G8m9YW6-Qd3N6wzghGW6Qq94j7z_RzpW8bLyg14nVMMCW5Gb0sv3MKWllW6cpqrF2w_1xCW1mjpt_2LwnsCVbnC0P66W59dW6-tTvg8vL4nlW7m4sL137w1y-W3VbL5w1w_0h0VKcvDq3YF4tGW1LS0pX2M4Gw7W4Nt7HZ49sN71W1512jt5Znhh2W5jJgKl3l7tDBN9jvdNKbBJY3W5gJz0l7XzVMKVS-vgm99-gDtW2BbX3R2Y0Jf3Vcf43d1H2dJNW3ZgY4s1t28l9W57h7t73JLz53W8qF4Bj7YQCtyW8c0sbZ2dZjdVW460zkZ6pc7CRW7pMwF596Vg7_W9j_98-7clmHjW1Vd9GL4dlnHLW8m-H-g60fd1MVT6yBC4m6nlKW6Cq9RV6ft-FgVFcr_P8Dryv_W8WKWkn3sys_0W9klZPP3200z1W3vL2WV4mrC_TVypRx01VWR0pW7pS4fT4vDFswf1Y51q004 ) A few next steps: 🔍 Read: Tracing Quickstart (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8l8q5n4LbW5BWr2F6lZ3kTW3sM1XN3Mg0CqW6j2RZH1kDHjZW8Wp4FS6mTlFdW8Q_LG15HRgnJW3WQ5kJ50Hl09W4kF-YN2hfRpgW8VqTWm81cG97N856NR--3zPSW8X9Q-t26PvDSW5jzmvW78w9_SW7f98ST1Bg7xBW3gPphn3gmTXsW8kLgvb282Xq2W4BlfVd26Wbp8W2JvwPG4VF-dGW4NMRf16MDjB9W3N0P9V1_fpkjW1RZX8S5cC_3gW3XdwFg5qz4xNW3TPwgD9gHV5qVDH0Rv5nqK2mW3hLpF85tm-t-W1b6YGj68sHnfW5HCvYm4vTX2cW7-ph_K7lfXXfW93LCTH72BRDvW1P4ykB126_dBW6w8g28664rXNW4yYFmz1mSdVDN8P03V1sBZ82W8Rd2DX6cf-gvVS0Yxy2htLplW8Q9BSR6r0sBhVzMGzr1cGmKDf2KdZJ604 ) : If you haven't already, start tracing your app in LangSmith to what your agent is doing. 🎓 Watch: LangSmith Essentials: (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8l8K5n4LbW69t95C6lZ3mqW5GW23p8RJ98xW614cxp9lvck1W7Brrlz5j6ZS3N324YYD3T0cCVRzjxh6B6Kq-N3fs6rxhc-v2W4zKLNH4bfV6bW4_NXBM8ZmWdPW6PZ-Rt8x0pV3W3NMmBD6gXXtcW8GJP4G79zmjJN7bwVs_F82zmVZb0z77h6pQxW3-20tN3WNKGSW9b-8lg7_fGc7W6qr5jQ5k4LV6VyT-6r1JfKTVW5yYCw52LGKwlW22csw54z7JvtW48r9bh5Gq4QgW1xJXkm69v9v4N7gb18S4dfs4W4bzjhH9fvhRFN6VL4YBwdmr1W8SX6_D4d1sWKN7c0pnhM2YKXW71d_MB7MMMJlN3MLFd4lYGkQVnpXGL14885HMYCGhycxf-tW34tcxC47Dw5mW8ThKNG93tY02W3slX_w15crVpW77ycb47rshVLW2h2GFw8p5Fk_W953r0N59QSbJf93RfsR04 ) Learn the essentials of our agent engineering platform: tracing, evaluation, prompt engineering, and deployment. 💬 Support Portal: (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8lbb3pyd0W95jsWP6lZ3kBW1tK__n6GlZfQW5lK4zR7-qvMqW3ZK4KX6k4jLQW8T5j3T3SKPjYW1rQHcX6M8bTsN960GQ1tZDnKMKvj48kF3cpW7TmZJ66SdC36W8rVV3T36SDn8VhZMqt4VbcySN64lyVybsGkgW3xZ-GQ2Js2BXN8hJpr2nSPG1W6FDcc26PSZ8PW85y9-y30kkDnW7Xrn4b1zfT-TW4Zk8zC8Lgv3YW52Y6D-8rz_DDW6789dz3x1BnXW7HNy-T35RShBW556GxV5Khn2hW93TYZh7j9JmwW1h8L956CdKV0W45GX9P4gznP4W7p0Wb53vLxNGW394z285y5yMbW8RpctM1Yklv9W7MggH729_rR1N4SP-DXBfqfMW2MDJS85v6_Bgf5PYvYx04 ) Find answers, submit a ticket, or chat with our AI assistant. 🗣️ Get a demo: (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8l865n4LbW50kH_H6lZ3lHW6JTJ8X98pR58N980NbnF8sHLW2Tn3Jy6kklh1W121MZJ8bmC7gW512K7T7SBJm0W78pPY_2hkKmgW6Lpg9K5Y_6x8W8HZxGv2tnrHCW874F_S4HyV-SW4RXnqk2WNQlGW6RVvDW1GS6xHW4bVPw61P6PCHW4kSl9t1zFJ8qW6R_L008_H8PvVWRJcT5KSjvHW89wHPy8-4BlSW4Fgsp86XKshxW7zJSwM61_tG1VXpyCq27mfgNW4PDmxJ9gyQsDW7CgRDM7-QlVdVl9N4l3jqfJZN2M6BVyLpfSpW89QWhq2tBDJsW8_vt-h9gdnShW6XBKc_3M_wHNW64GwJZ90NS3jW1P7bph4ht76qW5phz-Z4nBrJqW5cMSjM584PqRN2j1Bl6nNq_6W49YRJf6My3r9f1W6Cvn04 ) Get in touch with our team to see how LangSmith can accelerate your agent development lifecycle. Thanks, The LangChain Team LinkedIn (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8l865n4LbW50kH_H6lZ3n3W3K3mW92CPngcW6_q-PN6tR0FRVc4RNR91Yls1W2xp8rF1N6nhtLmlfCMmn-lW83swln3lH1BQW4xSB9X3PFcdvW7pM5Tk35jV9rW8xkW3t8sGNxgW3N2XhP2W1Cd9W1bw2ZX8J7kcMW8FCjM24n_FvFW4Hpbrh3xN9g0W16dDr6599kP_W1Ps3tJ4fV5btVz-shT6B3ltrW3CRmRw2zskcxW6lr_p38llZZ-W7Bm3VY9lWr09W4LmdwW5QPN64W8Vsn-S5tbRwhN8SXNTWq97rMW83gsW92CwK7dN8NBH--CVQwJVTLnV36L98FhW2hK9Ss59bN1_W5z1gDV2PWpNyW8r-T3G1nmFgwW2RsJtB7yGb77W8KlMf947B8zCN71j_qmSsT66W8Tdjpk4gW6Zqf5WRzR004 ) X (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8lbb3pyd0W95jsWP6lZ3m_W2rMqP5511Q0pVHcmgh6bhVPqW7s_0d28sy6jFW9kmMct3mKQnmV7nDm_258gtqW6lqZ4q2xP-MwW2StPzS5dRnC-W3J5H8l5nsZz8V2s3Wh4m7c23W85gsHg3gWB1ZW1MvThW6J8Gy2W16KNH43FVm-fW2xQsf27fF5fcW9lJqxq7KcmbhN8jMdtX1F9qlW1YVTgS2RFQ9YW4fb-lC7wP-KvMkNY2P8vDtfW1TNXq75PG-Z3W68ZcS-53DHj5N290yhjt4VQkW5gxdNF5SLMTFW1YJbGN3vZSMNW6XQfRw7xzc4ZW1bYJLc1NpjDjW7zv_jc7WyJxcW3msQhs5v2ybRW4DKXfj989bMNW6SGPDR2ycBMDW3wPsnn3csfbGf339C6n04 ) YouTube (https://dxxRf404.na2.hubspotlinks.com/Ctc/JB+113/dxxRf404/VVB25p6BWrvCW2fFd5B6YLktmW8hW1h35Wr-0vN3V8l865n4LbW50kH_H6lZ3nmW3yblSF26kqtgW3_nKYj8f-V_lW1NB4Q46js4DVW6d4vXJ4sNVgBW5LpCT45jMCW3W1wc_NH6pc9mwW4FzgDF2xbcN0W2lJcJj1mmJP7W5hffF84VWSGpW2sg_dL6DpKcXW4x76Sw4Mw-g6W3ZnZPh6jtz4NW6fDfK08jyJlZW6pBLTW8DjXLLW6VrDG_7R9H4nW1cjkSh65ncy1W2NC9X-5CXzQlW8Q0lB41nJJ1DW6v4fmq7Wczf6W6vp5v71twPDdW3pgmBc6RvxBXW4rJxsh1kpdQDW1Wp3fd6g-SwWW4hf4y_8t2bsVW37dFjW7MhY4TW1F-9pw7R67bhW7M0Ljy85SbBJW6rjWy58_Kz82N54fTF9tFK3CW3B1PtV2q5z6RW4BLqcg4KxWMQN5B_CF4PK6NMf4TtrLl04 ) LangChain, 2261 Market Street, STE 22961, San Francisco, California 94114, United States Unsubscribe (https://hs-242623570.s.hubspotemail-na2.net/hs/preferences-center/en/direct?data=W2nWGVW47zkgtW4pJFM-36zp8GW3LSXcg4pcpz4W4rHFNZ2Rs3SdW1VtQJB4fGvBGW23h-c_38vPTcW3JXSH_21pHvvW4hcCpf3LVc0LW3LXCT81BmYSKW36vGdl3K2Wg3W2TrRFh4ftbqxW2qBQzb45BNqtW328LDX4mJpV3W2KnYqf45XcBMW3bqSTT2zWSq9W1Qy31V1QtLf0W30nzvV327RVTW24X32X1BDbgbW4mpCF22v-D9PW328gCk2-dX-zW3GSv2Q3jpW7yW30mP062HVM_-W1QfJ3k23mmVKW218GWw1_nzmHW2Ppqnc45yFRtW2MXYx53gqWYtW3bw4RY2MTC14W4cy49x2YwJvBW3NRRRC1ScSBFW2CwNVX384hY3W38fXG649yG8WW3H9pls2vMxRrW4rH7nz2-8g_mW2TgHt830h_mLW1QxcMb3C2GR5W3bxjTK2D0XRzW1LF6rM38xWnmW3R1v5M2xW8KRW41rvMl2-N603W1BKKql384NnRW3z2Xr53T0pncW1N2dGs36BbW9W3zd6YQ3JJqPcW2zxRV92vJBz8W2qC9M_3NTB5dW2CwrCV4tpV4TW349p8y3M9PtbW30CgkR2D1M48W2vBnyg3_BzywW30Gzn12FLHwjW30ps8G3DVNZhW3QSW723jdLP2W2CvwS94kHnMMW30t9RG2MnltdW1LmB2q2TdCfXW32yVDr1LGprWW1Xf7543gpbMmW1BFyM138mM6rW1NkK4q4tn8hxW4fGxqQ3j0BKZW380-jy2Pn7LnW45SZht3ZD4hRW2FMVzH41z8NgW41Y2tL2vP-2X0&_hsenc=p2ANqtz-_-WcD4_PzUb-J9j5bkb4Nlu-mFjEt_RnnOOXXdXU_Opfwf_ZX6m5FBo7cpsi2b4MaXnK2F0CHFUawP0DexRjpzoF7ou2gDpK4joyjvq7n3GtOSNbfSGg7mGWwqdGYo9PrqWi5Z&_hsmi=32112169 ) Manage preferences (https://hs-242623570.s.hubspotemail-na2.net/hs/preferences-center/en/page?data=W2nWGVW47zkgtW4pJFM-36zp8GW3LSXcg4pcpz4W4rHFNZ2Rs3SdW1VtQJB4fGvBGW23h-c_38vPTcW3JXSH_21pHvvW4hcCpf3LVc0LW3LXCT81BmYSKW36vGdl3K2Wg3W2TrRFh4ftbqxW2qBQzb45BNqtW328LDX4mJpV3W2KnYqf45XcBMW3bqSTT2zWSq9W1Qy31V1QtLf0W30nzvV327RVTW24X32X1BDbgbW4mpCF22v-D9PW328gCk2-dX-zW3GSv2Q3jpW7yW30mP062HVM_-W1QfJ3k23mmVKW218GWw1_nzmHW2Ppqnc45yFRtW2MXYx53gqWYtW3bw4RY2MTC14W4cy49x2YwJvBW3NRRRC1ScSBFW2CwNVX384hY3W38fXG649yG8WW3H9pls2vMxRrW4rH7nz2-8g_mW2TgHt830h_mLW1QxcMb3C2GR5W3bxjTK2D0XRzW1LF6rM38xWnmW3R1v5M2xW8KRW41rvMl2-N603W1BKKql384NnRW3z2Xr53T0pncW1N2dGs36BbW9W3zd6YQ3JJqPcW2zxRV92vJBz8W2qC9M_3NTB5dW2CwrCV4tpV4TW349p8y3M9PtbW30CgkR2D1M48W2vBnyg3_BzywW30Gzn12FLHwjW30ps8G3DVNZhW3QSW723jdLP2W2CvwS94kHnMMW30t9RG2MnltdW1LmB2q2TdCfXW32yVDr1LGprWW1Xf7543gpbMmW1BFyM138mM6rW1NkK4q4tn8hxW4fGxqQ3j0BKZW380-jy2Pn7LnW45SZht3ZD4hRW2FMVzH41z8NgW41Y2tL2vP-2X0&_hsenc=p2ANqtz-_-WcD4_PzUb-J9j5bkb4Nlu-mFjEt_RnnOOXXdXU_Opfwf_ZX6m5FBo7cpsi2b4MaXnK2F0CHFUawP0DexRjpzoF7ou2gDpK4joyjvq7n3GtOSNbfSGg7mGWwqdGYo9PrqWi5Z&_hsmi=32112169 )
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- 22 October 2026 · 18:00 UTC
