Workload management

Featurebase
Workload management

Keep support moving as your queue grows. The new Workload management (https://sg.featurebaseapp.com/ls/click?upn=u001.O7xlx1BfwyI9umESuHBcARDoPb-2F6KB64-2BhqM9bFqgix5F8Pt9lAxQKc06x2-2Bz5Ww0cOWyEkGAonbQcY8yGlO4KWlJMQ-2FHtkB7IgkkrQtefT4dBNYqOzvDyt7C-2F6kULSmxL-q_fw1WFREkRsEhH65xDkeYkBiZ-2B0Lkip59-2BDniu-2FkBT2-2BgnU5TaaSsYQchTTvysYtPz83J3o74Gqr8btbx-2BW8N-2BnyAJrTqjrlrMcWODK786K-2Bxa7cCrqUZLRlPOH5lHwta4xmGtIMVqQKTp7PfDVAkAsiu5k9RT3Mc7j-2FSH1MUzXA2h18qgSQ53BlPp-2FiJGutylwWxks-2FXZNYz1YLuw-2FgJfzmD4tU8HexAHpdk3mrzRVew2DzXy7FqeJGsyPZn7PjPcCVXC8CPGB-2FBV8SsL-2FSfOKnj0X8CVRaeAdSj-2FDwCwSyzricxYtu83JGmEan2yKDju-2BVPsB6wsjTZ-2FvaLJrbR66Uf5-2BAhRwWCw8EbCowkOmTQ9oEXWZsqbn9fiMfw0eIcxE5aDuakFMUpa41LSmu4tmNt3SQT6vV-2Be1pBqEXCUuHuGxa1YJn2yp1CJkWwyNyh handles assignment, so your team spends less time sorting conversations and more time helping customers.

- Balanced assignment - automatically assign conversations to available teammates with the fewest open conversations, within teammate and inbox limits

- Round robin assignment - distribute new conversations evenly by assigning them to teammates in turn

- Handle urgent conversations first - prioritize the queue by urgency, SLA deadlines, or how long customers have been waiting

- Bring in backup when needed - use backup teammates or route new conversations to another team through Workflows when your usual team is at capacity

- Teammate availability & away modes - set yourself Away or use automatic away mode after inactivity, with optional conversation reassignment when customers reply while you're away

- See where your team needs help - track waiting conversations, teammate availability, and capacity in a live dashboard

Balanced assignment and advanced workload controls are available on the Enterprise plan.

Get started with Workload management → (https://sg.featurebaseapp.com/ls/click?upn=u001.O7xlx1BfwyI9umESuHBcARDoPb-2F6KB64-2BhqM9bFqgix5F8Pt9lAxQKc06x2-2Bz5Ww0cOWyEkGAonbQcY8yGlO4KWlJMQ-2FHtkB7IgkkrQtefT4dBNYqOzvDyt7C-2F6kULSm8OXZ_fw1WFREkRsEhH65xDkeYkBiZ-2B0Lkip59-2BDniu-2FkBT2-2BgnU5TaaSsYQchTTvysYtPz83J3o74Gqr8btbx-2BW8N-2BnyAJrTqjrlrMcWODK786K-2Bxa7cCrqUZLRlPOH5lHwta4xmGtIMVqQKTp7PfDVAkAsiu5k9RT3Mc7j-2FSH1MUzXA2h18qgSQ53BlPp-2FiJGutylwWxks-2FXZNYz1YLuw-2FgJfzmD4tU8HexAHpdk3mrzRVew2DzXy7FqeJGsyPZn7PjPcCVXC8CPGB-2FBV8SsL-2FSfOKnj0X8CVRaeAdSj-2FDwCwSzDJTLW6hnPQ4bhl-2FYQSDL4wiux1TX1d5hfQ7BfIFqaYQtKI7NIDlGHsI4EI-2FDVRTyAPBrg8kF8jxekEnesb-2BKJ8xa-2F7HhWWW7bJY0DHciwXymW7P0BaXFqdlgVHfAYEeCj1uDBxaFwEKEYIpo1P5Fr

New · Support suite
View Update: https://sg.featurebaseapp.com/ls/click?upn=u001.O7xlx1BfwyI9umESuHBcAedaJiOAvwe1Li8tojaY735mWY2CZlKQP2-2F1sEa4r-2FpC2Cm1JQWzPXScrRxtSTnsHrjQaHmVG37DvYl4htOcqiU-3DgJDx_fw1WFREkRsEhH65xDkeYkBiZ-2B0Lkip59-2BDniu-2FkBT2-2BgnU5TaaSsYQchTTvysYtPz83J3o74Gqr8btbx-2BW8N-2BnyAJrTqjrlrMcWODK786K-2Bxa7cCrqUZLRlPOH5lHwta4xmGtIMVqQKTp7PfDVAkAsiu5k9RT3Mc7j-2FSH1MUzXA2h18qgSQ53BlPp-2FiJGutylwWxks-2FXZNYz1YLuw-2FgJfzmD4tU8HexAHpdk3mrzRVew2DzXy7FqeJGsyPZn7PjPcCVXC8CPGB-2FBV8SsL-2FSfOKnj0X8CVRaeAdSj-2FDwCwSwvlSDFsoEua6nh3oOxwC3b9u47galXLIDelkE4-2FUV6iHL2Ml2nUYJ2gnQb4GFouGUM9rVQdvpxpBzYL2O7eO-2BvTF-2BwH2OshSKduT8N1DfFkhrzb-2B0CXD2eVi45TyqUVUZAUW9PUPWnLYX5ZLsOxSPg

Unsubscribe: https://sg.featurebaseapp.com/ls/click?upn=u001.O7xlx1BfwyI9umESuHBcAedaJiOAvwe1Li8tojaY735-2BCbPkTwEv6V6aPnKngYYxZBrhYMRpKzZmzZQfF0adrPfyYTjTbBqcU6Oh4tsM0oOUi-2FhAOl6i2XnsBjZgSZTIENFajRdRz2B8KOBBIxSCCHwaHbKIAgHQma4ShYirKu37rOzSeiEvlSAyLZ81pbiP6D-2Bi0PpjSGa5DQEI2lp3FjrT1CnRq25Sre6lCweXlfN2apbrDxpjQw0be5oNCyqLHcEJ2cZITkHSwBfxn5SP3NbqzOfo3folX5y2W3DKV1hLqQrpMjHviKs0xC2SJTztqKtkixAn8qZa4XYWbd4Mu287g3y1-2BUqxMMdEQSNOGdE9J5LzHNsJ3rWSUlVCypj1EH5VvdPUoXKANFQ4266KDQ1xTarOBa5IWa79CK7nWcO2MKnZlSCmUMlmS0DDJwoVSO1E1zcm2fWWdykoAD-2BGf-2FJjOxt3VgLEfxXvirhsq9jbiUQgAgLNN1t6pd9hq6av0v-2BjEXf2hwrP1NtIOrgURKP07DBA2cwsShdWWCAbDlxlepVnpc-2FwtLTr2h22YfgrXmUO_fw1WFREkRsEhH65xDkeYkBiZ-2B0Lkip59-2BDniu-2FkBT2-2BgnU5TaaSsYQchTTvysYtPz83J3o74Gqr8btbx-2BW8N-2BnyAJrTqjrlrMcWODK786K-2Bxa7cCrqUZLRlPOH5lHwta4xmGtIMVqQKTp7PfDVAkAsiu5k9RT3Mc7j-2FSH1MUzXA2h18qgSQ53BlPp-2FiJGutylwWxks-2FXZNYz1YLuw-2FgJfzmD4tU8HexAHpdk3mrzRVew2DzXy7FqeJGsyPZn7PjPcCVXC8CPGB-2FBV8SsL-2FSfOKnj0X8CVRaeAdSj-2FDwCwSwARH77xc7cf3CIkGj5pfsO7NtabveEUnr02-2BNxwrqpVsZKhMR6Nudf2v1ORevPB9I7fCBk-2FE9UxmjndzkIg4JmAw55C5MrzfJ12r9jDzFNPR5fWyI7ycBwgW-2FVRnuvF4npndWbZKhnQDV5-2BSoVSVqu

Accession

nse/featurebase/2026-10-28/5356

From

Team Featurebase · team@featurebase.app

Sent

28 October 2026 · 13:00 UTC