Help, support, and getting in touch

Product: Basecamp
Sent from: app.basecamp.com
Sent: 30 August 2026
Notes: Notes on this email ↓

Dark-mode styles present, but they keep this email light.

Help, support, and getting in touch

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At many software companies, support is an afterthought. It’s something they don’t really want to do. They point you at a bot and make it really hard to talk to a human.<br><br>That’s just wrong.<br><br>At Basecamp, great customer service is one of our best features. We want to talk to you! We want you to talk to us! We’re all in this together.<br><br>You can reach a human any time, 24/7/365, at our <a target="_blank" rel="noreferrer" class="autolinked" data-behavior="truncate" href="mailto:support@basecamp.com">support@basecamp.com</a> email. Our full-time dedicated support team is staffed with experts across major global time zones, so we’re here for you when you need us. We also provide a link to support in the lower right corner of the screen on the web.<br><br>And, if you prefer we give you a call, just let us know and we'll line that up.<br><br>In addition, you can check out our weekly live classes with live Q&amp;A at <a target="_blank" rel="noreferrer" class="autolinked" data-behavior="truncate" href="http://basecamp.com/classes">http://basecamp.com/classes</a>. Or, you can book a personal 1:1 walkthrough demo with our team.<br><br>Last, you can always email our co-founder and CEO directly at <a target="_blank" rel="noreferrer" class="autolinked" data-behavior="truncate" href="mailto:jason@basecamp.com">jason@basecamp.com</a>. No assistant, no AI — when you email Jason, you get Jason. He may take a bit longer to get back to you than our super-quick support team, but promise he’ll read your email and get back to you as soon as he can.<br><br>Thanks again for being a Basecamp customer. It’s such a pleasure to have you here.


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Accession: nse/basecamp/2026-08-30/67
From: Basecamp (TinyAnalytics) · notifications@app.basecamp.com
Sent: 30 August 2026 · 13:00 UTC

This email by the numbers

Counted from the email itself. Medians are across the whole archive.

Length: 274 words; median 165 words across the archive
Links: 5; median 8 links across the archive
Images: 1; 7 KB · 0 with alt text
Arrived: same day; median day 8 across the archive

Notes on this email

The email contains 274 words, far above the archive median of 170.

What works

Call to action
The email includes 5 links, fewer than the archive median of 13.
Design & layout
The email contains 1 image, fewer than the archive median of 8.
Design & layout
The image weight is 7 KB, lighter than the archive median of 137 KB.
Design & layout
The email uses 1 heading, fewer than the archive median of 2.

Where it is weaker

Copy
The email body has 274 words, more than the archive median of 170.
Copy
The reading grade is 8.6, higher than the archive median of 5.8.
Copy
The average sentence length is 17.1 words, longer than the archive median of 8.1.

Trim the copy to bring the word count closer to the archive median.

Drafted from counted facts by a language model, for Mert Özeren, who is responsible for it. Written 31 August 2026. It describes only what this archive counted, and has no access to how the email performed.

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