Times Are Tough, We Hope These Changes Help - Newsletter Text Content

Smiles Davis,

We are currently living through a period of uncertainty and angst that we'll never forget. The first thing I want to say on behalf of myself and everyone at HubSpot is that our thoughts are with you.

Like many of you, we are trying to do what we can to help our customers and the larger community navigate this challenging time. Here are details on plans that will hopefully help, as well as a sincere ask from us for your input on what more we could do.

Actions We’re Taking

Adding free tools: Businesses of all types and sizes are finding themselves in the position of having to move whole portions of their operation online. To help businesses adapt, we’re making our paid Meetings functionality, Quotes, E-Sign, and 1:1 Video creation tools completely free. We'll alert you in your HubSpot portal as soon as they are live — you’ll receive this functionality for 90 days from when you activate it.

Removing limits: At this time of change, businesses need to keep in regular contact with their customers and stay connected to their communities. Therefore, for the next 90 days, we’re suspending marketing email send limits for Marketing Hub Professional and Enterprise customers, and increasing limits on calling to 2,000 minutes/month for Starter and Professional customers of Sales Hub and Service Hub.

Reducing prices: To support small businesses through this uncertain time, we’re reducing the cost of our Starter Growth Suite from $112.50 USD/month to $50 USD/month. For 12 months from purchase of this offer, all existing and new Starter Growth Suite customers will have access to the bundle of marketing, sales, and services software at the reduced price. This change will be rolled out in the coming weeks.

Learn more about all these changes here.

Community Programs and Guides

In these times, it can be helpful to connect to others and learn from each other. In addition to the policy changes laid out above, HubSpot has put together a team of educators, community managers, and creators to develop a series of guides and programs for this new era in business.

  • Virtual Events: Over the coming weeks, you’ll be able to join virtual meet-ups and HubSpot user groups where you’ll be able to talk with HubSpot employees, industry experts, and, most importantly, one another.
  • Online Community: Connect with other members of the HubSpot Community right now.
  • Relevant Content: We are also releasing a series of content examining the times and giving guides for how to rapidly evolve your go-to-market.  We’re starting with the most urgent need many of you have which is operating more effectively from your homes instead of a central office.

Please, We Want to Hear From You

What we’ve just laid out is a start — our start — for how to help keep businesses moving and growing. But we know that every business’ circumstances are different, and we want to know more about the challenges facing you.

Please share your questions, feedback, and suggestions with us by replying to this email. (We will read every single one of your emails).

We wish you the best and look forward to better times.


Brian Halligan & Dharmesh Shah

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